SAS review by Preeyal 2017-07-24

Name a possible airline inconvenience and you will face it with SAS. 1 checked-in bag missing 2 checked-in bags missing Flight delayed once Same flight delayed twice Incorrect information by the ground service staff to mis-inform passengers We are an Indian family visiting Norway as tourists and had our SAS flight from Bergen to Oslo which got delayed twice, first by an hour and half and then again by additional half an hour. We had our airport pickup and Oslo tour booking planned as per the original flight time. When we went to speak to the ground service agency - Wideroe Service Agency (handling SAS ground service) if they could possibly compensate us in someway for the inconvenience caused and the extra money which we had to spend to re-book/re-schedule, they were not only non-cooperative, rude and treated us horribly, but seemed extremely stereotypical about our skin colour and assumed we only wanted "free meal vouchers". The Agency had the rudest and the most careless staff ever experienced. Lastly, if anyone is travelling by SAS ever, do have plans Bs and Cs as there are a lot of things that can go wrong. Also, good, efficient and friendly customer service is not what t