EL AL Israel Airlines review by Edie 2016-09-29

El Al has gotten into the habit of selling you El Al tickets and having two cheap charter airlines from Portugal and Spain actually fly you. This clearly saves them money, but you get to fly on old planes with uncomfortable seats, no entertainment system, etc. Better yet, they rearrange the flights to be covered by the charter airlines at the last moment, and since the charter planes are smaller, they will happily bump you or reschedule you on the day of the flight for their convenience---in my case, a flight postponed by 6 hours and changed to arrive at a different airport (I guess they think Newark and JFK are really the same thing) without any reason---perfect weather, no plane malfunctions mentioned (or any other discussion of what had happened beyond the breezy "apologize for the inconvenience" once). Yes, I did lose a connection, and no, they did not care. Customer service is non-existent. I had to wait 2 hours on the line to talk to a person in Israel, and then got a friendly young man who could not tell me anything about why this happened to my flight nor do anything to help me.