easyJet review by Felicia

My family and I flew from Bristol to Bordeaux, with return to Bristol. From Bristol, the flight was a breeze and the attendants were very helpful and gentle as we had special assistance for my grandmother. However, in Bordeaux the customer service was BEYOND POOR. They told us we could check on our carry-on’s At the gate for €7 each. When we got there they said, €60 each! We paid €190 after trying to explain to them what their previous colleague informed us. There was a heated argument in which they told US to APOLOGISE or we were not going to board the flight. She threatened to call the police. VERY POOR CUSTOMER SERVICE. We also had special assistance on this flight and they did not come and get us. A man (security/attendant) was rude and cursed at my mother. Upon landing, they did not want to give us a wheelchair. We had to ask for one, in which they did not assist us in taking my grandmother to imm & baggage claim. Never flying on this airline ever again. I would not recommend. Good prices, but not worth it. Very unfair and poor service.