SAS review by Dana

I paid for 2 carry-ons (for my wife and me) round trip LAX/CPH/LAX. On the return trip a rude ticket counter agent demanded we put our bags on the scale, and they were slightly over limit, so we had to check them and pay the huge, inflated charges. Upon return home I asked to be refunded for the carry-on charges we prepaid, but they refused. Then I read all the negative reviews of this airline, and then it all made sense. Taking aim at any opportunity to enhance their revenue. Treating their source of revenue (customers) badly.