United Airlines review by Karen

Weather in Houston delayed our flight from SAT to TYS. Unasked, we were put on another flight, which sat on the tarmac for 2 hrs until the pilot said the plane was overweight and asked volunteers to deplane. Eventually, enough passengers deplaned. Because of that delay, our flight from IAH to TYS was canceled and rescheduled for the next day. By then, it was 10 PM. I contacted United by phone while my daughter stood in the customer service line, which closed before she reached the front. The rep I spoke with said we could request cots to sleep in the airport or we could get our own hotel. We got a hotel. The new flight went from IAH to IAD, where we boarded for TYS via wet stairs from the tarmac. I wear leg braces and barely made it up, but when I did, the flight attendant rudely told me to go back down and gate check my backpack. My daughter was able to take the backpack back down the stairs. United sent us each a $150 travel voucher; the last thing we want. We do not plan to EVER fly United again.