KLM review by meital

When purchasing flight tickets, we also purchased the option of early check-in, in order to save waiting times at the port and so that we will be able to sit together during the flights. On the first flight, we tried for hours to check in, but their website crashed and we almost gave up - suddenly the request was accepted - after so many attempts. On the way back, we were no longer so lucky - dozens of attempts, including in the very late hours of night and hours of trying to get them by phone - were to no avail. Desperate and disappointed, we arrived about four and a half hours before the flight. It didn't help either - we were split up in seats on the plane. we contacted KLM for a refund for purchasing a service we did not completely receive, they replied: "We apologize for the malfunction, we will pass the details to the technical staff to prevent future malfunctions, we will not be able to make a refund because on the first flight you managed to check in". in short, When buying refrigerator, you expect to get a refrigerator and not a minibar!