Well, booking a low cost flight indicates that the service level is at a certain standard. Fair enough. But please consider your level of communication. No departure terminal indication on the tickets and no instructions that "free personal entertainment" as advertised on the web page means that you from home must download films on your own device and that there is no plug for charge in the plane. Who would ever have thought of checking that?? So 7.5 hours without any entertainment. Why not be more specific? I guess that could have saved you some angry customers.
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Transavia
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
Recommend Airline