I had to change my ticket and needed to talk to the customer service. There was no estimate time to waiting nor return call service. I waited 38 minutes and 13 seconds, but they hang up on me. What kind of service is this? They deserve one star for having a phone line at this point. It's time to improve, ANZ
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Air New Zealand
Overall Value for Money
1
Seat and Cabin Space
n/a
Customer Service
n/a
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
1
Meals and Beverages
n/a
Recommend Airline