Air China review by Maria 2017-07-10

This is the worst airline I have ever flown on. After cancelling the flight due to bad weather even though there wasn't a cloud in the sky the transfer desk asked us to leave the airport to arrange a replacement flight out home. It then went from Bad to worst. At every single desk: lost baggage, international ticket counter and duty manager there was a 1.5 hour wait and each staff took 20 minutes to direct us to another desk, all of them unable to give us a solution until we insisted by being very loud and pushy. The staff were very unprofessional, unhelpful and had very poor English and communication skills. We missed the first replacement flight because it took us 3 hours to get passes so they arranged a hotel (the only good thing they did to compensate the flight transfer mishap) which we only got to at midnight, which means we waited in queues and were in transit no mans land for 14 hours. The seats themselves were very uncomfortable and small, the food looked like dog food, the taste was under average for airplane food. The cheap tickets are not worth it. Better pay $500 more for an efficient, half decent service. Never going to use them again