Qantas review by Cathy

On my recent flights, I have notice the very obvious decrease in service on the long-haul meal trays are missing small items of food and now are just a simple meal plus bread roll and desert. The service time i.e. How long food trays are left in front of people has expanded, tea and coffee is offered once only and if you ask for additional I have been told it is coming but never does. Today food trays were left for more than 45 minutes in front of customers. In addition, once again, not all breakfast could be complete due to some mx up in catering ….an excuse I have heard more than twice in recent flights. Qantas should get it right!! During the flight, water and occasional juice is walked through but if a snack arrives it is some toasted ‘muck’ that is over heated numerous times and is actually inedible…the fresh fruit consists of small, hard apples…there is only one walk through with that during a 14-hour flight…to be honest flight staff are very thin on the ground. On my last two international flights, there has been one bathroom with problems either out of order or doors not closing correctly and locking fliers inside. This morning the toilet in my section was very dirty, very little toilet paper, paper hand towels and low soap levels. I notified a flight steward but it was no attended to until more fliers complained. Competitive prices don't make up for the drastic drop in service in Qantas. I have been a loyal customer for 15 + years but will never again fly with them.