All Nippon Airways (ANA) review by Paul

I have been pleased with ANA over the years as I have flown them several times while living in Japan. It is more expensive than the others but the service had been better than the discount carriers and I had higher expectations. But recently I feel their promise of no fee change or cancellation policy is deceitful. In June I bought a one-way ticket from Hokkaido to Osaka at a time when they were urging customers to ‘buy now and don’t worry if you need to make a change’ policy during the pandemic. Ten weeks later I wanted to extend my vacation a couple days, but I was told there would be a cancellation fee or I could pay 25,000 yen to push my flight back two days. This really contradicts the promotional message from June. By contrast, other airlines (like United) offered a similar promo but clearly stated that the customer would be responsible if the fare increased for a similar flight. I will never book again using ANA.