Passenger Review

Air China review by Dan 2017-05-05

3 / 10

04 May, 2017 by ar

Economy Class

Air china flight from Tokyo to Sydney did not inform us of an extra leg from Beijin to Shanghai. Our ticket said Tokyo Beijing Sydney, not Tokyo Beijing Shanghai Sydney! And I flew with my wife having booked two adjacent seats which the attendant at gates changed by scribbling something on the boarding pass. We complained on board and after so much effort we could make the non English speaking attendants understand the problem. Funny thing is an attendant asked me, a native English speaking guy from Sydney, whether I speak English!!! They gave us some stale veggie food to eat during the service, maybe as a tit for tat action for our argument. When I said we were not vegetarians she pretended not to understand. I will never recommend or fly air china!

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Air China

Air China

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline