Checked luggage in Riga to Amsterdam. When picked up luggage was caved in on one side and extendable handle was broken in half. Submitted claim, got on email back telling us to take to a luggage repair for evaluation, however I'm in USA and airBaltic authorized shops are in Europe. Wrote back indicating the problem and have heard nothing since nothing since. Very bad customer service, do NOT use this airline.
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Air Baltic
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
4
In Flight Entertainment
n/a
Baggage Handling
1
Check-in Process
3
Meals and Beverages
n/a
Recommend Airline