Hawaiian Airlines review by Mike 2017-05-16

We flew HNL to Syd last week, we chose Extra Comfort which is the Hawaiian equivalent to premium economy, first up, priority security screening was not made available to us, although their web site says it is included in the price, priority boarding was not enforced either, so the extra money paid for that was useless and there was no welcome drink which I thought would be a nice touch even if it was water. Food was average and on a par with Jetstar and the flight attendants were good without being overly friendly. The aircraft was clean and the seat quite comfortable, we chose seats 11A & B so that was worth the extra money alone. Having flown a lot of airlines over the years Hawaiian are not the worst nor are they the best, they are not a low cost carrier so I believe there is room for improvement in their product offering, but with a full aircraft I doubt they see the need to change. Would I fly them again yes, although to be honest Jetstar is comparable and a lot cheaper for essentially the same service.