United Airlines review by Elisa 2017-07-08

This airline is ridiculous. Yes we flew basic economy both ways and yes they allowed me to have a carry on bag now that I am on my return flight the same bag is not allowed. When I paid for my luggage they did not say I could NOT have a carry on. Now they want to charge me. The attending person checking me in even GROWLED at me while I was trying to explain that they did not charge me previously. That was totally rude and uncalled for. When I was departing there were other customers boarding that said they also were told they could not have a carry on bag and also complained that while checking in they were not told they could not have a carry on. These employees are not letting customers know the rules for luggage. As I am boarding and had a rude employee growl at me, I feel very offended and to top it off the plane was not even full to say that the bags would not fit . Very upsetting to know that the employee for United was so rude.