Passenger Review

Brussels Airlines review by Bonnie 2016-04-20

2 / 10

19 April, 2016 by ar

Economy Class

Was scheduled to fly on Brussels Airlines from Marrakesh-Brussels-Paris but, due to Brussels airport attack, my flight was canceled. However, I did not receive any notification from Brussels Airlines and only found out when I tried to check-in at the Marrakesh airport nor was I booked on an alternative flight. After a lot of back-and-forth with airport personnel, I was eventually flown to Liege, arriving at midnight, and left there to figure out how to get home on my own. Have tried contacting Brussels Airlines several times both when I found out my return flight was canceled and after for an explanation and to try getting reimbursed for my out-of-pocket costs incurred getting myself home but never heard from them. I have no intention of ever flying with Brussels Airlines and highly caution other flyers from doing so.

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Brussels Airlines

Brussels Airlines

Overall Value for Money

n/a

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline