TERRIBLE. Their "Basic Economy" fare was my only choice for a recent flight from ORD to Ft. Lauderdale. First, it was no cheaper than a regular fare. Second - no baggage?! Really? The Terrorist Express! $25 for a checked bag is OUTRAGEOUS. Third: Seat was TERRIBLE, jammed in last row, not able to recline seat at all. Payment for FREE broadcast TV stations, or a FLIGHT MAP? Really? I have to PAY to watch the flight path. The beverage selection was fine, pretty average - thankfully, there was vodka. I will NEVER fly United again if I can help it, and will discourage anyone I know from flying this crap airline.
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United Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
Recommend Airline