Air China review by Joel

Customer service is non-existent, they do not know what they are doing I am not sure why they are still allowed to operate in the united states My luggage was cut open with a knife and items were stolen while my luggage was in their case. Air china will not replace the luggage or the items, instead telling me that I should have used my common sense to know that I should not put "items of value' in my luggage. Take another airline on any trip - It is not worth the time and money. Spend a little more and have comfort and safety and most of all peace of mind