Malindo Air review by Akira

// DO NOT BOOK MALINDO, USE AIR ASIA OR OTHER ALTERNATIVES // This is - by far - the worst airline I have ever seen. Their baggage policy is ridiculous. Be aware that during their online-check-in, there is no option to add additional checkin luggage. Once you have checked-in then, they will only allow you to add luggage at a price that is completely ludicrous (around 14 AUD per Kilo, which is ~7/8 EUR), no single information/warning sign or whatsoever is given that this will be the case. Talking to the poorly trained customer service hotline, there is no way to reverse your check-in or add luggage (even if it’s couple days before departure), so you’re forced to pay their ridiculous luggage pricing. This is a complete scam and the opposite of customer friendliness. Can only recommend to avoid this airline and book a more transparent alternative like Air Asia, when traveling in Asia. If nevertheless you are traveling with Malindo make sure that you add luggage at the time you are booking the tickets (via trip.com this was NOT possible), otherwise I can only urge to avoid.