Emirates review by Krista

I just returned from a trip from Melbourne to Lisbon on Emirates. On my flight there, I was given a heated sandwich in a cardboard and plastic package. I took the sandwich out and after eating some of it, saw a small cockoach scurrying around in the box. I was utterly disgusted and freaked out. I immediately showed a flight attendant who passed it on to the flight supervisor. She took a photo and wrote a report and encouraged me to do the same. I was offered a packet of chips as a replacement . When I got to lisbon I wrote a complaint. I finally received a response from customer service over 2 weeks later just when I was leaving Lisbon. The response was, join our frequent flyer program and we will give you 20000 points (around $200 value) to use on a future flight. Not only was I disgusted to be served a cockroach but I am shocked and insulted that Emirates see this as an opportunity to recruit a new FF and only offer compensation that requires me to spend $$$$$ with them.