Finnair review by Antonio

Very bad customer service. They lost my baggage during a flight from London Heathrow to Xi'an, China. It has been over one month and there is still no feedback from the customer service neither to my claims not even to my contact attempts. They simply do not obey international legislation on lost luggage responsibilities (aka the Montreal Convention) as they completely disregard the customers' requests for information or rightful claims. Guess the only language they understand is civil courts! Also, there were colleagues of mine who were overbooked and were almost stopped from boarding the aircraft. The plane also departed very late because the staff was incapable of sitting people down and getting them ready for take off. Took at least one full hour to board and take off. Food served on board was also completely disgraceful. The only good thing was probably the water... In short: bad service in air, bad service on the ground, and bad customer service.