Flew Air Zim from Harare to Vic Falls. Domestic terminal is a mess - dirty, broken, shabby. Ground staff are not customer orientated - in some cases unpleasant and rude. Was charged an additional tax of US$ 15.00 per person at both Harare and Vic Falls airports .. new charge that they have dreamed up. Flight was delayed by hour and a half .. with little explanation and no offer of coffee / tea / drink. Plane was shabby both outside and inside .. somewhat of a worry! Wont be repeating the experience.
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Air Zimbabwe
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline