Bahamas Air review by Remo

I bought a ticket from Havana (Cuba) to Nassau (Bahams). The airline was Bahamasair. Few hours after my purchase I received a confirmation. On the day of flight I went to the airport 4 hours in advanced, because in Cuba everything takes time and Cuban is known for his arbitrariness and laziness. In my confirmation from Bahamasair was written that my flight is going to leave from terminal 1. However, neither was my flight on any destination board nor knew any airport stuff anything about it. After a while I figured out that Bahamasair normally operated from terminal 2. As a result I took a taxi to terminal 2 (don’t forget it’s Cuba and building and maintaining an airport is totally conceptless). Same thing here. Nobody in terminal 2 knew anything about my flight. So I called the airline. The friendly employee from Bahamasair customer service told me that there is no flight on that date. I asked her why it was possible to buy a ticket and why I got a confirmation. She answered that this happened because of a computer error and she had to check how does a refund works. As a result I booked another flight with another company, which left 2 hours after my original Bahamasair flight. While I was waiting on my new flight I saw my old Bahamasair flight taxing to the runway. It turned out that even thought I got confirmation from Bahamasair customer service that there is no flight on this day, there was one. Talking again with Bahamasair to figure out why their customer service was laying to my and when I get my refund, they told me that they normally not operate on that day, but my flight was an exception and because this flight happened a refund is not possible.