Flew IAH-MCO RT. When dropping off my bag, I had to wait for the agent to finish telling a story to the other agent. Flight was the United Standard...Do as little as possible! I was in 23C and took 45 mins to get a drink and wifi was poor. Return flight was aboard an old A320. It felt dirty and was uncomfortable, but can't really expect too much out of United these days. It's clear there is no desire to improve the product. Always feel like I'm burden.
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
2
In Flight Entertainment
2
Baggage Handling
3
Check-in Process
1
Meals and Beverages
1
Recommend Airline