Aeromexico review by Jasmine

I flex Aeromexico in Dec and arrived to my luggage missing. It is now March and I still have not received my luggage or any compensation. I was originally offered $250 USD in compensation for the delay. I sent payment information and received nothing. They also informed me that if my bag was lost, then the $250 USD for the delay would be deducted from the total price of my luggage. After 21 days passed, I reached out again asking for compensation. After listing the contents of my bag, I was offered just over $500 USD. It cost me nearly $80 to check the bag and since the bag was lost, I was no longer eligible for the $250 for the delay. Basically, Aeromexico was telling me that the bag itself, the contents inside, all of the clothing and toiletries I had to pay for during my stay and the inconvenience of it all was worth about $170 USD. I have reached out via email, WhatsApp and phone several times. I'm extremely disappointed with this airline and their inability to resolve issues.