Batik Air review by Elizabeth

Appalling customer service! My friend booked flights for her husband, herself and me from Penang to Denpasar. They were celebrating 40th wedding anniversary and I was reuniting with a daughter I hadn't seen for three years. Flight retiming meant we would miss connection at Kuala Lumpur. When we eventually got through to customer service they had no advice at all so we decided to catch flight to KL and stay in a hotel till next day (losing one night in Bali). Clerk at Penang said we should have been informed that second flight would have waited! We incurred extra expense and lost a day's holiday. Very stressful for three senior citizens and still no reply from email sent about recompense. Other passengers in departure lounge had a catalogue of complaints about this airline. Then we read that two pilots had fallen asleep on a flight to Jakarta! I am incredulous