Air Astana review by Burak 2015-09-26

Today my 22 weeks of pregnant wife couldn't fly to Bangkok via an Almaty transfer because of a series of inexplicable services at Astana Airport. Officers wanted to see the official medical documentation for pregnancy which had to prove my wife could fly on the date indicated in her ticket and confirming the pregnancy period. We showed the approval document from hospital exactly showing what they asked for. But Air Astana asked for another document in addition. We showed the Air Astana English website that our document had what website wanted us to prove, then they had internal phone calls which took more than 30 minutes, we waited all this time. Finally they didn't let us to board. We lost our ticket although we presented the necessary information and we showed up on time. We explained that we followed the instructions obviously written Air Astana website in English to two duty officers and many other officers, but they couldn't explain what they had to see in the other additional document they asked for. My wife flied with Air Arabia from Astana to Sharjah with same way of paperwork 2 weeks ago. Air Astana's consecutive failures went on and we lost vacation bookings in Bangkok.