It is easy to see why Air New Zealand was rated # 1 by AirlineRatings. This is an airline that is customer centric. The 'planes are new, the staff appear happy in their job. The quality of the seat - yes, an economy seat can be relatively comfortable. The inflight service was friendly. The meal was one of the better economy meals I have been serviced. The flight left and arrived on time. This flight was one of the best I have experienced in recent years.
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Air New Zealand
Overall Value for Money
5
Seat and Cabin Space
5
Customer Service
5
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
4
Recommend Airline