Silver Airways review by Janet

The worst airline ever. I waited for a refund for a cancelled flight for over 4 months, despite their policy that it be refunded within 7 days. and I am now waiting over 3 months for another refund for a cancelled flight. Numerous calls and emails...actually you cannot call them at Guest relations. The only phone number that exists is the one to make a reservation, all else is handled by email. They do not respond to emails either. This is the most frustrating experience ever. I would not fly with them if I didn't have to with the route I take. Most flights are cancelled or delayed....horrible, I repeat horrible, customer service and what really boils my blood is when you call them and they say they have been voted one of the top ten airlines for customer service by Conde Nast magazine......what a crock of &$%#*. Avoid them at all cost. they deserve NO STARS