Condor Flugdienst review by Patricia

We had a nightmare experience with this airline. Our reservations were mismanaged, the flights were delayed by 18 and 10 hours, the customer service was poor and rude, we were given false information by customer service (which had to be over the phone) ending in the inability to fly with them and losing the cost ($795) of our reservation with them. We had to make other reservations with other airlines at the cost of an extra $1,600 while missing other connections and activities that were pre-planned. I sent in 2 complaints to their complaint department over 3 months and NEVER heard a word back from them.