Passenger Review

Cebu Pacific review by Alfonso

2 / 10

09 August, 2023 by Alfonso Obsequio

Economy

Awful Airline!!! They should be reported to the Civial Aviation Authority because they should not operate at all. Very incompetent pilots. My flight was cancelled yesterday and rebooked to today but again cancelled citing extreme weather conditions while other planes are able to take off from the same airport. Take note that it was sunny all day, not even a chance of rain. Customer service does not even meet the standards of the lowest of the low airlines. They have no sympathy. They are quicker to cancel flights than make and land flights. Also, they only cancelled my flight 2 hours AFTER boarding time or 1 hour after the intended take off time leaving us no time to plan the rescheduling of flights. They even suggested to rebook my flight for the 3rd time 5 days from today which is ABSURD because my holiday trip including hotels, beach activities and airport to hotel transfers has been paid for and nonrefundable. Missed my bestfriend's wedding on top of that. I suggest filing a class law suit to this airline. Any help from Filipino lawmakers out there. We can certainly improve the airline services in the philippines.

0

Comments

No comments yet, be the first to write one.

Cebu Pacific

Cebu Pacific

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline