Condor Flugdienst review by Ana

By far the worst possible airline from beginning to end. Condor attracts people by offering direct flights from smaller airports. The ONLY positive experience is the flight crew are kind despite their work conditions. The planes are in horrible shape. They are old, dirty and ill equipped. They offer ethernet cable connections, if needed! The airline lost my luggage on the return, which is happening often due to the current climate. They have no well established processes or protocol to handle these issues. Customer Support does not care. I heard from a former employee that it costs them too much to retain customers, so they don't put in the effort. And it shows. I was told my expectation to have the bag arrive on the same flight is unreasonable. The purpose of my review is to avoid others to pay for this type of service/ company. There are plenty of great airlines out there, and ones that actually care about service and retention. I know things are different at various countries, but in the US customer standards are a must, and Condor should not be allowed to operate and capture users from companies who are doing the work.