Qantas review by Jonathan

Qantas cancelled my flight due to COVID. The flight was exchanged for a voucher. However, it is impossible to actually use the voucher and book my ticket. I am not allowed to book online and get a message saying I must call Qantas. But Qantas don't pick up the telephone. I've waited hours and, the one time I got through, was disconnected. I've written to their email address several time but just get a message saying that they will get back to me. My initial contact with them was on April 18th, 2022 but I still haven't heard anything back. Three months later it seems clear that they are not going to get back to me. I cannot visit their office since I live in Japan and there is not an office near me. I feel extremely frustrated at an airline that seems happy to take my money but is making it as difficult as possible to actually book the flight that I have already paid for.