Volaris review by Rebecca

To summarize, they showed up LATE to start the boarding process, they sent at least 7 people running to get a form stamped, and knowing that we were all on our way they closed the door 15 minutes EARLY. One lady who missed the plane was left behind as they let her family board but didn't wait for her! And worst of all, they didn't offer any sympathy at all. They didn't reimburse our flight, not even a portion of it. They didn't offer us a spot on the next flight, NOT EVEN A DISCOUNT on the flight that left the next day. They didn't offer us vouchers for a hotel since the next flight didn't leave until the next day or anything. We continued to complain to them and all they offer us was $50 each towards a future flight with them, but they gained nearly $900 dollars by refusing to let us on the plane and making us pay full price for the next tickets. The irony of it all is that they claim to be the "most punctual airline in Mexico" but they next flight we took with them to get home was nearly an hour late.