Qantas review by Eva 2017-03-27

This flight was the overnight from Hong Kong to Sydney. The plane was an old 747 with a refit in the top deck business class. The seats were misaligned with the windows so the overall feel was being in an old second hand plane. The seat itself was spacious but defiantly not anything luxurious. There was only one toilet provided for the cabin, which meant that there was always a wait, often several people deep. On the service side, the purser arrived to say hello but that was the only personal touch during the flight. The upstairs business class had 2 attendants who were more pleased at having a chat between themselves than attending to the passengers. Service was slow and done with obvious disapproval and discontent that a passenger would dare to ask for anything outside of the allocated trolley service times ( a cup of tea) . The service and standard of food was cafeteria style, well below what anyone would expect on a business class flight. Overall extremely disappointing and a very poor end to a world wide voyage where service on other airlines such as American Airlines and Cathay had been excellent. Having flown with Qantas on PE and business previously this was without a