Cebu Pacific review by Al

Cebu Pacific’s travel insurance is a sham, a waste of money. The coverage says it includes cancellation due to the death of a family member, but they did everything the could to avoid reimbursement, when my father died in December of 2019. When he died on the day after Christmas, 2019, I canceled my planned travel (which was supposed to start the very next day), including all my flights. Cebu Pacific then said that because I canceled my flights, I had canceled my travel insurance, and they refused to reimburse me. More confusing was that after my initial claim request, Cebu Pacific asked me for personal information, a death certificate for my father, my own birth certificate to establish our relationship, and my trip information for that trip, including flights not on Cebu Pacific itself. I provided all of this, but then I was told they were refusing to reimburse their flights. I have every reason to believe that Cebu Pacific will exercise every possible way to avoid reimbursing a travel insurance claim, regardless of the reason, or the proof/documentation the customer provides.