NOK Air review by Nina 2017-06-26

I was a huge fan of Nok Air a few years back, when they served proper meals and didn't try to rip off their clients with "flight promotions", and gave 20kgs. I decided to fly Nok Air because I saw that the price was a little lower than Bangkok air, then I thought to myself "ok why not this time". Only to find out upon checking in for the flight that my ticket was on a so-called "cheap promotion" and it was in extremely fine print that each passenger has only an allowance of 5kgs on the plane. The service lady on the counter was extremely rude and stated that "yeah but it was on super fine print". However, this isn't correct, when it is a 5kg allowance, it SHOULD be stated LOUD AND CLEAR that if they don't buy extra kilos online, they will have to pay $10 per kilo upon check-in!!! Clearly cheating the clients! Usually, they allow 20kgs per passenger with "'membership", so you can imagine how many kilos we brought. 20 kgs each, 15 kgs overweight baggage charge (15*$10=$150 per person) ... this flight ended up being more expensive than Bangkok Airways who provide top quality service, food, and kilograms as opposed to this scam.