Passenger Review

Cayman Airways and Cayman Airways Express review by Jon 2016-11-19

5 / 10

18 November, 2016 by ar

Economy Class

The airline has the worst customer service ever. They did not load our golf bags at JFK, took them 24 hours to locate the bags when we got to Grand Cayman. Did not authorize purchase of items stored in bags, and even after they found the bags, did not deliver them as promised. To make matters worse, they do not follow through and there is no one to call. I fly more than 100,000 miles per year and this is worst experience ever, even in the 3rd World.

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Cayman Airways

Cayman Airways

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline