easyJet review by Ksenia

During my flight from Lisbon to London Gatwick I experienced harassment from one of easyJet staff. Portway Casimiro (short, dark hair in ponytails, nose piercing, dark eyes). My bag had a measurement of 45x36x20 and I said that in London I was reassured that this bag was alright to take with me on the plane. She answered that staff in London clearly cannot do their job properly and in Portugal they know how to do it. Therefore, she requested me to pay 48euro, which I paid to avoid further conflict. She also put the label on my bag and said I have to put it under the plane. I said I have only this one bag and on my ticket I was allowed to take one bag to 15kg to go under the plane for free so why did I have to pay. She got impatient and in-front of everyone called me a ‘bad customer’ and tried to take bag away from me. When I was about to get on the plane I was stopped by another lady as apparently Portway Casimiro did not board me, only took money.