Unfortunately, my luggage did not arrive in Melbourne. Qatar has chosen the worst ground service ever with Menzie Aviation. They don't respond at all to calls and emails. When I went to the airport to collect my luggage, I was told it was already in the van, which is on its way somewhere in the city and will be brought to me tomorrow. 12 days later I still have no info where it is and when I will get it back. I feel completely screwed! Qatar shows no effort to help me.
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Qatar Airways
Overall Value for Money
n/a
Seat and Cabin Space
4
Customer Service
4
In Flight Entertainment
3
Baggage Handling
1
Check-in Process
4
Meals and Beverages
3
Recommend Airline