United Airlines review by George

Booked flight from Chicago to New York. Paid average price ($10 less then my colleague). Could not print boarding pass because my ticket was "basic economy". At the airport United representative demanded that I had to check in my carry on bag because it was 2 inches more than computer bag. This is totally insane. After that the machine issued two tickets for the same seat for myself and my wife. I guess "basic economy" ticket requires two people sitting on ONE seat. The same rep could not help and sent us to the gate (again quoting basic economy status). The gate agent change our boarding passes for two seats again saying that we have "basic economy" fare. This is a SCAM just to get extra $25. It was not over yet. On the plane we found that somebody is sitting on one of our seats. I guess "basic economy" means three people on one seat. The flight attendant just lied to my face saying that they were supposed to have bigger plane. I looked three days before and it was exactly the plane we were boarding. This airline does not deserve to be an American carrier - they should move its operation to third world country and stay there.