Passenger Review

United Airlines review by Adaina Plaza

2 / 10

20 November, 2024 by Adaina Plaza

Economy Class
less than 1 month ago

Horrible airlines, their website had a glitch and charged us $200 for overweight luggage. Even if it was (it wasn’t) I am military and a United card holder. We immediately reached out when it happened and they denied our claim. Following this we booked a flight with assigned seating together for a 14 HOUR FLIGHT. Not only were we forced into a rebook with another airlines but they offered no compensation for our seating to and from our international flight. We lost luggage during the transfer process and so much more just a horrible experience and these airlines are not held accountable for their actions. Never using them again and will surely close my credit card account

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United Airlines

United Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

2

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1