Passenger Review

Aegean Airlines review by Sundus Salem

2 / 10

16 December, 2024 by Sundus Salem

Economy Class
less than 1 month ago

The overall experience was terrible, first we had about 20 min delay in boarding the plane, then there was a delay in the airport shuttle as well which is supposed to take us to the gates, never mind you this was a transit flight which left us no time to reach the next gate and they didn't even bother to send an usher to let us know what to do, the airport personal told us to go to their Kiosk and their employee had little client relations experience, thought that booking a hotel and flight the next day would some how miraculously help us reach our obligations in time and was rude in general with little regard to people's feelings. And when we asked for compensation for the delay they regarded it bad weather although the delay was obviously logistical. Also the plane get crowded, the seats are too close, they might cancel tickets and rebook them away from each other, and you easily catch a flu from how close the seats are together. Other airline were much much better this was my worst experience. I had to put one star because it wouldn't submit (0 stars)

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Aegean Airlines

Aegean Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1