Norwegian review by Margot de Bazillac

I wish I could give zero stars. I booked a flight with Norwegian to travel on the 22nd of December, but it was canceled, completely ruining my travel plans. Instead of rerouting me on the next available flight as required by EU Regulation 261/2004, they only offered a rebooking for the 24th—far too late to spend Christmas as planned. To make matters worse, they refused to book me on another airline, despite it being their legal obligation. I was forced to pay €380 for a new one-way ticket—a significant and unreasonable expense, especially at such short notice. Adding to the stress, they said they might refund it but provided no guarantee of a refund of this new flight, making it extremely distressing to pay such a large amount without certainty. This airline clearly prioritises cutting costs over treating their customers with fairness or respect. Avoid them if you value your time, money, and peace of mind!