Hawaiian Airlines review by I Sloan

Short story, zippers were torn completely off of my bag and all of my stuff came out onto the carousel in an open plastic bin. Have yet to get help or compensation from Hawiian. Still trying to figure out if stuff is missing. Long story, Hawaiians online customer service told me to contact hawiian through email about the bag, but I never heard back. Reached out 3 times. Eventually had to call and wait to speak to someone. Rep initally is unable to give me any info or answer any questions. Says theyll get back to me eventually and that they’re currently dealing with claims in October (it’s Jan 6th) and they weren’t sure how long the wait would be. Rep says I need to send photos which I had. They repeatedly accuse me of not sending photos or sending in the wrong format but eventually, suddenly sees them in my first email (?) and tell me it’s an issue with the bag. Not sure how two intact working zippers get ripped completely from a bag during the flight and it’s a me and my bags problem. Problematic, rude slow, basically nonexistent customer service and the flight wasn’t great either. Highly recommend avoiding if you can