Ural Airlines review by Peter Kolar

This is NOT about URAL AIRLINES !!! This website doesn't allow you to make a review if it is not about one of the listed airlines. My apologies to URAL airlines. I used you as a place holder. The Webmaster should add an option "OTHER AIRLINE". Beware of the FLAIR Airline - bunch of crooks and cheaters. AVOID THE FLAIR AIRLINE AND THEIR AGENTS AT ANY COST !!! This is a warning to the general population about doing any business with the FLAIR airline company. DON’T !!! I initially booked the flight to Las Vegas with some travel company, who purchased tickets from FLAIR airline, and then got an email from them (and a telephone call) telling me that I could not have any luggage on this ticket, and I must change the ticket to a different ticket for more money and different conditions of travel. And I worried about that luggage and so I initially agreed. They got me a different ticket with Flair. For more money. After I reviewed the whole thing, (THE SAME DAY, within a few hours) I realized that it was some unethical scam and replied to them that I wanted the whole transaction canceled and I also contacted CIBC asking them to cancel those charges. CIBC replied that they were canceled. They did not mention that it was a "temporary" cancellation. I also called CIBC and asked the agent to make a note about it on my file. I don't understand why it got renewed. I thought the whole problem was solved already, while I was in Europe. I was tricked into agreeing to pay the higher price for the ticket and it was totally unethical. The agent who did that, among other things was falsely saying that I could not have any luggage on this ticket, that it was Flair policy, and that I had to purchase a different ticket for more money. This turned out to be not true. I have heard that Flair Airlines has some problems, but this looks like they are trying to bully people into getting more money or something like that. I totally object to this practice. When I found out that the ticket was not canceled, nor my money payment from the bank, I have called Flair several times, explaining that I canceled the purchase of the ticket within a few hours from being tricked into the purchase. Every time, the operators took the note down and always promised that it would be passed to the people in charge and handled in a few hours or max a day. It never was. I also wrote a message to Flair explaining the situation and the reason for the cancellation. Created a ticket with ID No. 618856. They, however, didn't respond. I found a personal business email for Flair's top management officers [email protected] [email protected] and wrote an email about the situation to them. Nobody from Flair ever responded to this situation. They simply ignored me and kept my money. If they developed this approach as a new business model – then it is not only unethical but most likely also illegal. I end this rant with a warning: DO NOT BUY ANY AIRLINE TICKET IF IN ANY WAY IT IS ASSOCIATED WITH THE FLAIR AIRLINE COMPANY!!! TOTAL CROOKS.