Philippine Airlines review by Sean Whiting

Flight Review for Philippine Airlines (PR 126 – MNL to JFK, January 16, 2025) Rating: ⭐️⭐️ Class: Premium Economy Experience: Disappointing Customer Service Review: While Philippine Airlines provides a generally comfortable flight experience, my recent interaction with their myPAL Upgrade program left much to be desired. I bid the maximum amount for a Business Class upgrade but was informed my bid was not selected, with no opportunity to bid higher. I reached out via email (case #01629102), social media, and even visited the Makati branch in person. Although the staff admitted errors in processing my bid, no resolution was offered. Adding to my frustration, five Business Class seats remained blocked with no transparency about their availability. The lack of communication and accountability overshadowed the positive aspects of the flight. Philippine Airlines needs to improve its transparency and customer service, particularly with premium services like upgrades. I hesitate to recommend the airline to travelers seeking a reliable experience.