Air France review by LUCIANO Callegari

My Experience with KLM: A Cautionary Tale for Travelers I want to share my experience with KLM Airlines to help others navigate potential travel challenges. My journey, which began in May 2024, has been a seven-month struggle to resolve an issue involving lost luggage and the handling of a situation that impacted my wife, who has a disability. Despite multiple attempts to work with KLM, their responses have been inconsistent. At first, they assured me they were looking into the matter, but later changed their position. The latest claim is that I voluntarily declined to wait for a flight the next day—despite the fact that only one seat was available, and I was traveling with two others. In addition to the lost luggage, I have had difficulties obtaining the required delayed baggage report, which is necessary for my two travel insurance companies (Travel Guard and Generali). Without this document, I am unable to file an insurance claim, even though I am entitled to compensation. I have filed complaints with the Department of Transportation (DOT) and the Attorney General’s Office, but I have yet to receive a meaningful response. After exhausting all options, I am now considering filing a case in small claims court in San Francisco. My goal in sharing this is not to vent frustration, but to ensure that other travelers are aware of potential challenges when dealing with KLM. I strongly encourage anyone flying with them to document every detail of their trip, including emails, receipts, and any correspondence. Have you had a similar experience with KLM or another airline? I’d love to hear your insights. #KLM #TravelIssues #AirlineCustomerService #LostLuggage #KnowYourRights