Airline reviews

I was flying to USA . they said from the check in counter you cannot fly because you do not have the transit visa. I just booked the flight as it appeared on my search result from cairo to new york. They said you just can have one transit stop but you have two stops for transit cairo to zuric then zeneva and finally New York. For zeneva you need transit visa. For that reason I missed the flight. They should not have sold the ticket without confirming or informing me that I need a transit visa. And they have zero customer support from the airport. When i asked for help they said we are operational team we can’t make any change or help you. Then they made me out of the airport right away. It was pretty disappointing. My 700 plus USD is gone. I won’t fly swiss again.

I am at airport in Cancun Mexico. Flight is delayed. No communication. Everyone is tired. We are supposed to go by 10.40 to Toronto. We are still unsure what is going on. Very bad organisation

From Delayed flight to Loud Engine sound to turbulence to a 8hrs non stop flight from DOHA - LAGOS (QR1407) to the best of the best in flight cabin experience with dedicated cabin crew. My heart really pours to DIANELLE a member of the cabin crew that created a memory in my heart. I really cherish you DIANELLE ❤️. Qatar Airways please do well to recognize her. Much love Qatar Airways.

Flight delay 2 hours on both flights, no communication still you ask why you haven't boarded, eh viajado antes con ellos y no estaba tan mal, ahora estan peor El servicio,

The flight was not only canceled, but had a 22 hour layover. The ticket was for the December 30th to January 1st. This was after the flight was delayed for hours. There was more time spent at the airport than at the destination. NEVER FLY HERE!!

I booked a business class ticket with Cathay Pacific expecting comfort and a premium experience, but it was extremely disappointing. I was seated next to an unclosed toilet and near airline staff, making the cabin noisy and uncomfortable. The toilet smell was unpleasant, and the service did not meet the standards expected for the price paid. I contacted Cathay Pacific about this, but their response was generic and offered no proper solution. After paying a premium fare, I expected a serious response, not a standard reply. If I could give a negative star rating, I would. I strongly advise others to avoid this airline, as my experience shows it fails to deliver the service promised, even in business class.

We have been planning our trip of a lifetime to Antarctica for two years and we were talked into trying the new American Airlines Flagship service on their brand new wide body planes. We had three separate legs to fly, but the longest was close to 11 hours. The Flagship service sounded amazing to lie flat and sleep and listen to music or watch movies in a cozy cabin, except that’s not the case. The short version of the review is my wife’s seat had the headphone connection broken, so she could not hear anything that played on the video screen nor could she listen to music. So she had nothing the entire flight. Sitting directly next to her in my small pod, my bed would not go flat! It would go part way down and then bounce back up. In neither case could the flight attendants rectify the situations, and the purser of the trip told us,” well I sure hope this doesn’t happen on your return leg”. This was not overly reassuring, but that was his comment. This was a very long flight in their flagship brand new plane with the brand new configuration and these tickets were just over $15,000. It was an exorbitant amount of money to pay for us, but we wanted to try it on such a long flight and see. When I contacted customer service about it, I got an automated response that appeared to be from a basic AI bot, that said we are sorry for your inconvenience and we will be offering each of you each a $50 credit voucher towards a future flight for your trouble. I sent an additional reply back to the actual customer service email. I found and then got a response back from Eldon Powell in customer service. He said the compensation for having such a bad experience on their plane was a $50 credit each person on a future flight. They do not ever do anything other than that no matter what the problem. He said it doesn’t matter how much your tickets were or what the problem was. We are moving on from the situation, but I think that everyone should know how American Airlines they take care of their customers in a situation like this, and we will not be flying american again to take advantage of our $50 on a full price future fare

I flew from the USA into Ho Chi Minh City. Check in was a breeze. Baggage was there when I landed. No issues whatsoever.

Avoid these sheisters! A 4 day Christmas break to KRK from Exeter via AMS ruined by cancelled flights and lost bags in both directions and appalling, chaotic customer care (joke!) at AMS.£600 spent on alternate flights home - KLM refusing point blank to compensate us. Disgusted!

I hereby would like to compliment check in associate 陈逸轩for her excellent service at Tianhe International Airport. I was given wrong passport number on my ticketing at trip.com. She gave me hot line to call but not reply. She act tactful and proactively to amend my particular lucky it successful. She noticed my mom with a rollator and she guide us to proceed to the care counter for preparing necessary requirements. The whole process only took 10 minutes to complete. Bravo Ms Chen. I would like to compliment MU2566 and FM861 cabin crew for their gracious, warm and efficient service.

Title: ZipAir “Business” via Travelocity – Misleading Disclosure, Credit Card Dispute Succeeded Body: I want to share a cautionary experience regarding ZipAir “Business” class tickets purchased through an online travel agency (Travelocity). ZipAir operates as a low-cost carrier, and its “Business” product differs significantly from traditional long-haul business class. When booked through Travelocity, several important limitations were not clearly disclosed at the time of purchase, leading to reasonable consumer confusion. Key points travelers should be aware of: ▪ ZipAir “Business” is not a full-service business class product ▪ No blanket, pillow, TV, not even a free bottle of water. ▪ Meals and other services are paid add-ons ▪ Lounge access is not included at NRT ▪ Baggage require additional fees ▪ OTA Travelocity listings do not explain these limitations before purchase After the booking, the gap between expectations and the actual product became clear. Attempts to resolve the issue directly with Travelocity was unsuccessful. A credit card dispute was filed on the basis of misleading or insufficient disclosure, and the card issuer ruled in favor of the customer, issuing a full refund the disputed amount. Takeaway: If you are considering ZipAir “Business” class, do not assume it is comparable to traditional business class. If booking through an OTA, read all disclosures carefully; in this case of Travelocity, it did not specify at all about the missing services. Posting this so others can make an informed decision.

AirAsia is great for short-haul as a low-cost carrier, no-frills option in Asia. However, avoid AirAsia X long-haul at all costs. 1. They have no entertainment nor even a powered USB port to charge your device. Hence on long-haul you can run out of batteries when watching your iPad/device. It is not clear why they cripple their USB ports, because they do exist? 2. They charge for drinking plain cold water! This is outrageous, long-haul people need water to stay hydrated but AirAsia are so penny pinching they fail to provide water, which is a free product. Instead they charge a minimum RM4 for bottled water. This is disgraceful conduct. Sure it is fine to charge for flavoured and heated beverages, but don't charge people for their basic right to stay hydrated! 3. They don't let you prebook beverages, so you have to bring cash or card - why do this? This creates extra hassle to flyers? Overall there is nil reason to fly AirAsia X long-haul, Jetstar offers free water, prepaid drinks and optional entertainment for around the same no-frills pricing. You'd have to be crazy to opt for the inferior service AirAsia provide. Short haul they are great as these problems are immaterial. Long haul they actually matter.

Poor Air line stranded for more than 24hrs. After canceling my flight. Leave me at the airport with no were to go.

I flew Korean Air to my trip to South Korea and Japan. It was fantastic. The food was excellent. The service was great. My thanks to all air crew on flights AMS/INC November2, PUS/NAR November 10, FUK/INC November26, INC/AMS November 27. The last leg was on a new 787-10 and the business seats and entertainment were top-notch.

Extremely frustrating experience. Money was reserved on my credit card without a confirmed booking. No clear communication, no way to properly contact support, and no real help. I expected much better handling of such a basic issue. There is no possibility to call anyone, and the chat sessions were repeatedly closed without providing an answer. I have honestly never experienced anything like this before. It is almost frightening how poor the service is.

After a grueling 17-hour flight, I was completely alone and two months pregnant. I asked for help, clearly explaining that I was in pain and physically unable to reach my bag from the overhead compartment (I am 5’3” / 159 cm). Shockingly, a male staff member not only refused to assist me but also instructed other employees not to help, claiming that “American Airlines staff are not required to do so.” I struggled for over 20 minutes, enduring public humiliation and neglect. I have never experienced such cruel and inhumane treatment. This is completely unacceptable.

Horror Experience with AirArabia A Complete Nightmare. Security staff forced my wife to remove her Bangles & Rings, even though she cannot take them off. Their Pressure caused wounds on her Hands & Fingers, Completely Inhuman & Unacceptable. Their baggage rules are Extremely unfair. Even small handbags were weighed at the Aircraft door, to charged a heavy, unjustified fee. Very poor customer service. Inconsistent ground staff, and terrible Passenger Treatment. Never ever again.

Horrific flight. Original flight cancelled and rebooked in planes and seats that don’t fit my body. Not given a seat that I paid for or could fit in. Complained on four different levels an no satisfactory response. Knees bruised and flew five hours in pain and discomfort.

Arik is the worst airline ever. Although this is not the first time Arik has cancelled my flight, this time I'm leaving a review so people can be aware of their actions and avoid using Arik. My flight for Dec 12, 01 PM QRW-LOS was first rescheduled to 11:00 AM the same day and was later cancelled. According to Arik, the next possible flight is 1/1/26, so I requested a refund, and they sent a refund form. This is not the first time Arik has refunded my money and their refund process is hectic, they will ask for your bank statement and many other irrelevant information. A friend of mine told me he had similar experience with Arik but they refunded the ticket back without him having to fill the form because he called from his UK number and threatened them. The first time Arik cancelled my flight was ASB-LOS, and they cancelled the flight just 1 hour before the time. If you know you have something important to do, DON'T USE ARIK. Don't say you were not warned!!

One of my best economy long haul experiences in decades. My flight was the 26 hour trek from Melbourne to London with stops in Bandar Seri Begawan and Dubai. Cabin was comfortable, air temperature and ventilation was perfect and the cabin crew were more attentive and more genuine than Qatar's cabin crew on my outward business class journey had been. Catering was good and plentiful, and served at convenient times. I flew 3 sectors with 3 different cabin crews. The consistency and standard of service was jaw-droppingly impressive. I disembarked in London having thoroughly enjoyed the journey and looking forward to the opportunity to fly Royal Brunei Airlines again. Other airlines really need to take notice of this airline so they may learn how to "do it" properly. Thank you RBA.

Exceptional flight from LHR to Doha on Qatar's A380 upper deck. The cabin crew was outstanding throughout. Thorough, precise, competent, efficient and exceptional. Being picky...they could have been a little more personal, but that's being churlish when something was so good. Seat and comfort was up there with the best, food and drink at a very high standard and a very nice ambience in the upper deck bar area. The business cabin seemed huge but the crew did make it seem smaller just by their elevated level of attentiveness. The Qatar lounge at Heathrow's a-la-carte offerings were of a high quality also. In a word, flawless - an experience to remember.

I flew Qatar's Q-Suite from Doha to Melbourne Australia in mid October this year on a Boeing 777-300. Having just had a flight from London to Doha on which the cabin crew were exceptional, the cabin crew on my Doha to Melbourne flight were well below par. Disorganised, dismissive, disinterested, incompetent. No pre-departure drink was offered, they screwed up every aspect of my dine on demand requests in relation to meal times and which meal was delivered when and put simply were not really visible at all during the flight and not fit for purpose. For an airline with such a high opinion of itself, it was unacceptable. I flew from Australia back to London in Economy on Royal Brunei Airlines and the cabin crew and service standard on Royal Brunei far exceeded what I received in Qatar's business class. The Q-Suite was okay, lacked storage and ambient space, the bed was ok in terms of comfort, but the overall experience couldn't match previous flights I have enjoyed in Business Class on Etihad or even economy class on Royal Brunei.

They lost my luggage and didn't take responsibility. After 3 months of delaying on their part, and 4-5 inquiries by me after formal complaint, they suddenly claimed this was Tarom Airlines responsibility,as they flew the last leg under Air Serbia. I had made a formal complaint via Tarom, who forwarded it to the responsible party-Air Serbia. Some person at Air Serbia is now lying and saying, after 3 months of correspondence and dealy, that they do not care to do anything and that I should start from square one and contact Tarom- again.

It was terrible that they made us pay twice for extra luggage all because we checked in online and apparently it was necessary to do it in person to check our suitcase.

We missed our connection due to a flat tire, and the airline rebooked us on another carrier with layovers too short to retrieve our bags and check in again. We ended up having to go through three different airports and arrived at our destination 10 hours late. The meal vouchers were disappointing as well—only valid for the cheapest items at the restaurants they assigned.

Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before monday morning was to travel via Paris. I had to cancel my non-refundable hotel in miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight). When I arrived at the PTP Guadeloupe airport, imagine my surprise (and anger) when I see the PTP-MIA flight listed as having left on time earlier that day. I have spoken to several AF agents in person and on the phone and no one is willing to give me an explication or reason for the cancellation, offer accommodations or take any accountability. I suspect Air France had overbooked the flight and kicked me off of it to sell my seat to someone else. I have filed an online complaint and request for compensation for my cancelled hotel/flight and received a response from AF stating they are not able to respond to me any time soon due to high volume of complaints...

Compramos nuestros billetes muy cómodamente a través de la aplicación móvil y, cuando llegó la hora del vuelo, hicimos el check-in muy fácilmente. Tampoco nos hicieron esperar mucho al embarcar. Embarcamos a tiempo. Ni siquiera nos dimos cuenta de cuándo despegó y aterrizó el avión. Fue muy agradable.

From Unprofessional to Unlawful – A Shocking Airline Experience My husband and I were flying from Cape Town to Berlin with a connecting flight in Amsterdam. We arrived at Amsterdam with plenty of time and sat at the gate indicated on the screens. The screen only showed a delay—there were no announcements over the speakers and no information from staff. Suddenly, we received a text message informing us of a gate change. We immediately went to the new gate and arrived just five minutes after the message, only to be told we could not board because we were “too late.” However, two passengers who arrived after us were allowed to board without issues. How is that acceptable? We were checked in, had boarding passes in hand, and were present at the airport the entire time. Based on what we witnessed, it appears our seats were given away to other passengers. To make matters worse, the three women at the gate behaved incredibly unprofessionally—they were dismissive, rude, and even laughed in our faces as we explained that our minor children were at home alone in Berlin, waiting for us to return. We asked for their names and they refused to provide them. We received no support. The complaints desk simply rebooked us for the next morning. As a result, we are now spending the night in the airport—exhausted, distressed, and extremely worried about our children at home. This experience was not only deeply unprofessional, but it raises serious concerns about fairness and compliance with passenger rights. How can it be legal for a company be allowed to operate this way? They sell you something and then do not deliver. And then there is no accountability, communication or owing up to a mistake. Deceitful company. I would be ashamed to work there.

I flew with Oman Air in November 2025, both in business class and economy. This was, without exaggeration, the worst airline experience I have ever had. Business Class – Outbound The first flight was delayed by 2.5 hours due to de-icing. That can happen, and I can accept that. But I had paid for lounge access specifically for the transfer, and because of the delay I had to run to the connecting flight. So the lounge was entirely wasted. Once on board, things got worse: • Almost nothing from the business class menu was available; only chicken with rice. • No “any time dining” – just a single service shortly after takeoff. • No breakfast service, even though it was on the printed menu. • No amenity kit because they “ran out”. • No turndown service. • No pyjamas, even though Oman Air normally provides these in business class. In short: I paid for a full business class product but received a stripped-down, budget version that was absolutely not worth the money. Aircraft Change & Economy Seat Problems When I booked, both long-haul segments were supposed to be on a Dreamliner, with decent space in economy. One week before departure they swapped the Muscat – Bangkok flight to a smaller aircraft with noticeably tighter seats. For someone who is 1.88m tall, this is simply painful. Comfort is important, and Oman Air failed completely. Chaotic Schedule Change Before Return Flight Two days before our return flight, Oman Air sent a message saying the BKK departure would be three hours later. This meant our connection in Muscat was no longer possible. I called Oman Air. They told me they would rebook us to the day before. The next day nothing had changed. When I called again, they suddenly claimed the schedule “had always been like this” and that I must have made a mistake. They refused to rebook anything. Trip.com (where I booked the tickets) ended up fixing it, but we lost one full day of vacation because of Oman Air’s incompetence and denial. Paid for an Extra Seat – Oman Air Gave It Away Because I need more legroom and all extra-legroom seats were already taken, I bought three seats instead of two for the return journey. It cost me €100 per segment, so €200 total. I paid and received official confirmation. At the airport, they simply gave my extra seat to someone else “because the flight was full.” No space, no comfort, no empty seat – and no automatic refund. I now have to email and chase my own money. Summary • A business class product that doesn’t deliver what is promised (food, service, amenities). • Last-minute aircraft downgrade to tighter, uncomfortable economy seating. • Schedule changes handled with zero responsibility and even blame-shifting to the customer. • Extra seat purchased and confirmed, then reassigned to someone else without compensation. Conclusion: I have never experienced an airline this unreliable and inconsistent. Next time, I will simply fly EVA Air again — like we used to — and avoid Oman Air completely.

Worst food and cabin service Lost our baggage for 11 days and when found had to make a 140km round trip to pick it up at Brisbane even though it was their error

I recently flew with SCAT Airlines to Turkey and was truly impressed. The cabin crew were kind, attentive, and professional, and the flight was smooth and comfortable. Everything — from boarding to landing — was well-organized and pleasant. Thank you, SCAT Airlines, for the great experience. I’ll happily fly with you again.

Worst airline I’ve ever flown with. If I could give 0 starts I would. The staff were extremely rude on flight FR5672. The Spanish crew members—especially the woman in her mid-40s who was shouting at passengers—even yelled at us after we had already bought the bag. Completely unacceptable behavior and a perfect example of Ryanair’s terrible service.

This company broke my luggage and proposed no compensation and ignored me completely

Thank you for your high level of professionalism

I had an exceptionally pleasant experience flying with SCAT Airlines. From the moment the journey began, everything was handled with professionalism and care. The check-in process was efficient, the staff were friendly and attentive, and the atmosphere on board felt welcoming and comfortable.The cabin was clean, the seats were surprisingly cozy, and the crew made sure every passenger felt well taken care of throughout the flight. I especially appreciated their polite communication, calm attitude, and readiness to help with any request.The flight itself was smooth and relaxing, with excellent organization from departure to landing. It’s clear that the team puts real effort into maintaining high standards of service and ensuring a positive experience for travelers.Overall, I was genuinely impressed. SCAT Airlines exceeded my expectations, and I will definitely choose them again in the future. Highly recommended!

SCAT Airlines is a local private company that not only operates flights across the region, but also develops airport infrastructure in Kazakhstan. I’m genuinely impressed by their service — their flights are some of the smoothest I’ve ever taken. The takeoffs and landings are consistently soft and comfortable, and the overall experience feels very safe and professional. It’s great to see a local carrier delivering such quality and continuing to grow. Highly recommended!

Thank you, your airline, for the excellent service. The flight was comfortable, and the staff was attentive and polite. The service was top-notch.👍

Scat airlines is dynamically developing company. It shows good service for low price. The company always discovers new flight directions, which is excellent opportunity for local people to research new countries. Thanks and good luck 👍

I am sharing my bad experience from Saudi Arabia to Dubai and Dubai to Bangladesh King Khalid International Airport to Sharjah International Airport. The incident occurred on the way from Sharjah to Dhaka.The date was November 16, 2025. Flight number G9514 departure time 01:45 PM my name is Mohammad Foysal my airlines reference PNR 67Y10l When boarding started, we were weighed for our luggage, and instead of my 10 kilos, it was 12 kilos, but I paid for it at Riyadh Airport, but the sad thing is that I am not a customer service I was ordered to give 100 Dubai currency without listening to me even after asking who. This is very sad. This is the first time I have had such a bad experience. I think it should be investigated.We are requesting that immediate action be taken against those who provided this service to the passenger.

Downgraded from Business to Economy. Received some useless vouchers that the agents at Cape Town Airport does not want to honour. Try and avoid this valueless Airline as much as possible. No obvious way to solve the issue as even emails go unanswered.

definitely recommend this airline as the cabin crew was very friendly and i like fast customer service for my online check-in issue. they resolved it within 5 minutes when i reached them over whatsapp. airplane was clean and landing was very smooth in antalya.

Very friendly crew. Smooth booking and flight experience. Clean interior. Definitely, worth for the money.

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

Due technical problem before flight to Tenerife North at October 22nd we waited for departure in airplane at Madrid airport almost one and half hour without any offer of even a bottle of water and then when we departured they started with selling of water and sandwiches just like we did not sat in plane without any support for so long time because of their technical problems. Very dissapointed because we arrived to Madrid with another company and got water and meal even when everithig was on time.

It's one of the worst airlines I have taken. They are on purpose tricking their customers with their booking system. At least 1/3 of the passengers had to pay extra 60€ because they were violating smart wing rules. Since they were checking everyone we were more than one hour late

Absoluely disgraceful flight AA72 Friday 5th Sept. Not the greatest start when the entire plane didn't have Entertainment systems for the first 1.5 hours of flight. Then my husband and I sitting in Premium Economy didn't have Entertainment for the ENTIRE flight 14 hours. To top this off both main meal services they ran out of the Premium Meals before serving us and we were given Coach meals, no apology and the Attendants were uninterested. The didnt provide any real service in any way, nonrubbish collection, basically left us to serve ourselves from.a galley in coach. Trays were broken or unsafe. Very uncomfortable flight. Very disappointed, choose this flight after a good experience in 2024. Was wondering why people complained about AA .. now we know....

Flew from MIA-CDG (with an onward connection). I thought I would post to let anyone who reads the standards of Air France have definitely gone down. The B777 we flew was old....and dated. There was literally no beverage service. The dinner cart came by with the first drink order. (Just wine or beer/soft drinks it seemed). There was no cheese/crackers. There was a coleslaw salad and a chicken and rice dish. Small cake for appetizer. The breakfast was a overdone baguette slice which was way overbaked.

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

Etihad airways, the best airline ever, I toke a flight Abu Dhabi to Luxembourg

New policy, if you are have seats towards the back of the plane they will now take your carry on and at the gate check it in. They use the excuse that they have no more overh3ad space which is completely false. I had my carry on taken and got in my seat to notice several overhead bins with empty spaces. My laptop was in my carry on and was damaged during poor handling at the gate. I usually travel business class, but got a last minute ticket and I'm shocked at how people are treated in the main cabin. The tickets are cheap either for what you get. Do better Delta or get ready to go bankrupt.