Latest Airline Reviews

Title: ZipAir “Business” via Travelocity – Misleading Disclosure, Credit Card Dispute Succeeded Body: I want to share a cautionary experience regarding ZipAir “Business” class tickets purchased through an online travel agency (Travelocity). ZipAir operates as a low-cost carrier, and its “Business” product differs significantly from traditional long-haul business class. When booked through Travelocity, several important limitations were not clearly disclosed at the time of purchase, leading to reasonable consumer confusion. Key points travelers should be aware of: ▪ ZipAir “Business” is not a full-service business class product ▪ No blanket, pillow, TV, not even a free bottle of water. ▪ Meals and other services are paid add-ons ▪ Lounge access is not included at NRT ▪ Baggage require additional fees ▪ OTA Travelocity listings do not explain these limitations before purchase After the booking, the gap between expectations and the actual product became clear. Attempts to resolve the issue directly with Travelocity was unsuccessful. A credit card dispute was filed on the basis of misleading or insufficient disclosure, and the card issuer ruled in favor of the customer, issuing a full refund the disputed amount. Takeaway: If you are considering ZipAir “Business” class, do not assume it is comparable to traditional business class. If booking through an OTA, read all disclosures carefully; in this case of Travelocity, it did not specify at all about the missing services. Posting this so others can make an informed decision.

Poor Air line stranded for more than 24hrs. After canceling my flight. Leave me at the airport with no were to go.

Extremely frustrating experience. Money was reserved on my credit card without a confirmed booking. No clear communication, no way to properly contact support, and no real help. I expected much better handling of such a basic issue. There is no possibility to call anyone, and the chat sessions were repeatedly closed without providing an answer. I have honestly never experienced anything like this before. It is almost frightening how poor the service is.

Horror Experience with AirArabia A Complete Nightmare. Security staff forced my wife to remove her Bangles & Rings, even though she cannot take them off. Their Pressure caused wounds on her Hands & Fingers, Completely Inhuman & Unacceptable. Their baggage rules are Extremely unfair. Even small handbags were weighed at the Aircraft door, to charged a heavy, unjustified fee. Very poor customer service. Inconsistent ground staff, and terrible Passenger Treatment. Never ever again.

Arik is the worst airline ever. Although this is not the first time Arik has cancelled my flight, this time I'm leaving a review so people can be aware of their actions and avoid using Arik. My flight for Dec 12, 01 PM QRW-LOS was first rescheduled to 11:00 AM the same day and was later cancelled. According to Arik, the next possible flight is 1/1/26, so I requested a refund, and they sent a refund form. This is not the first time Arik has refunded my money and their refund process is hectic, they will ask for your bank statement and many other irrelevant information. A friend of mine told me he had similar experience with Arik but they refunded the ticket back without him having to fill the form because he called from his UK number and threatened them. The first time Arik cancelled my flight was ASB-LOS, and they cancelled the flight just 1 hour before the time. If you know you have something important to do, DON'T USE ARIK. Don't say you were not warned!!

AirAsia is great for short-haul as a low-cost carrier, no-frills option in Asia. However, avoid AirAsia X long-haul at all costs. 1. They have no entertainment nor even a powered USB port to charge your device. Hence on long-haul you can run out of batteries when watching your iPad/device. It is not clear why they cripple their USB ports, because they do exist? 2. They charge for drinking plain cold water! This is outrageous, long-haul people need water to stay hydrated but AirAsia are so penny pinching they fail to provide water, which is a free product. Instead they charge a minimum RM4 for bottled water. This is disgraceful conduct. Sure it is fine to charge for flavoured and heated beverages, but don't charge people for their basic right to stay hydrated! 3. They don't let you prebook beverages, so you have to bring cash or card - why do this? This creates extra hassle to flyers? Overall there is nil reason to fly AirAsia X long-haul, Jetstar offers free water, prepaid drinks and optional entertainment for around the same no-frills pricing. You'd have to be crazy to opt for the inferior service AirAsia provide. Short haul they are great as these problems are immaterial. Long haul they actually matter.

I flew Korean Air to my trip to South Korea and Japan. It was fantastic. The food was excellent. The service was great. My thanks to all air crew on flights AMS/INC November2, PUS/NAR November 10, FUK/INC November26, INC/AMS November 27. The last leg was on a new 787-10 and the business seats and entertainment were top-notch.

After a grueling 17-hour flight, I was completely alone and two months pregnant. I asked for help, clearly explaining that I was in pain and physically unable to reach my bag from the overhead compartment (I am 5’3” / 159 cm). Shockingly, a male staff member not only refused to assist me but also instructed other employees not to help, claiming that “American Airlines staff are not required to do so.” I struggled for over 20 minutes, enduring public humiliation and neglect. I have never experienced such cruel and inhumane treatment. This is completely unacceptable.

Horrific flight. Original flight cancelled and rebooked in planes and seats that don’t fit my body. Not given a seat that I paid for or could fit in. Complained on four different levels an no satisfactory response. Knees bruised and flew five hours in pain and discomfort.

One of my best economy long haul experiences in decades. My flight was the 26 hour trek from Melbourne to London with stops in Bandar Seri Begawan and Dubai. Cabin was comfortable, air temperature and ventilation was perfect and the cabin crew were more attentive and more genuine than Qatar's cabin crew on my outward business class journey had been. Catering was good and plentiful, and served at convenient times. I flew 3 sectors with 3 different cabin crews. The consistency and standard of service was jaw-droppingly impressive. I disembarked in London having thoroughly enjoyed the journey and looking forward to the opportunity to fly Royal Brunei Airlines again. Other airlines really need to take notice of this airline so they may learn how to "do it" properly. Thank you RBA.